Return & Refund Policy

At Ravenciora, customer satisfaction is important to us. We aim to provide clear and fair return and refund guidelines to ensure a smooth shopping experience.

Return Eligibility

You may request a return under the following conditions:

• • The item was received damaged, defective, or incorrect
• • The item is unused and in its original condition
• • The return request is submitted within 14 days of delivery

To be eligible for a return, the product must be returned with all original packaging and accessories included.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective. This includes, but is not limited to:

• • Items showing signs of use or wear
• • Items damaged due to improper use
• • Items returned without prior approval

How to Request a Return

Before returning any item, please contact our customer support team by email. Include your order number, a brief description of the issue, and clear photos if applicable.

Email: shunbaotrading2025@outlook.com

Returns sent without prior authorization may not be accepted.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 3–7 business days. Processing times may vary depending on your payment provider.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. In such cases, we will provide further instructions after reviewing your request.

Order Cancellations

Orders may be canceled before shipment. If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Guangzhou Shunbao Trading Co., Ltd.
Website: https://ravenciora.com/
Email: shunbaotrading2025@outlook.com
Phone: +86 13248407828
Address: No. 238, Gaobaizhang Road, Lianmin Village,
Timian Town, Huadu District, Guangzhou, China

By placing an order on our website, you agree to this Return & Refund Policy.